Shipping Policy

Where we ship: All 50 US states, including Alaska, Hawaii, and PO boxes. We don't ship internationally yet.

Processing time: We pack every order by hand in Tacoma, WA. Most orders ship within 1–3 business days (Monday–Friday, not counting holidays). During busy stretches like launch week and holiday sales, orders may take up to 5 business days to ship. You'll see the estimated delivery time for each shipping option at checkout.

Shipping rates:

FREE standard shipping on orders of $35 or more. Rates for every shipping option are shown at checkout.

Delivery times are estimates from the carrier and aren't guaranteed.

Tracking: We'll email you a tracking link as soon as your order ships.

Delays: If we can't ship your order within the time above, we'll email you a new ship date and let you choose between waiting and canceling for a full refund.

Lost or damaged packages: Contact us through our Contact Us page within 14 days of the expected delivery date with your order number (and a photo if it's damaged), and we'll make it right.

Wrong address: Please double-check your address at checkout. If a package comes back to us because of an address error, we'll reship it once you pay the new shipping cost.

Sales tax: Sales tax, where required, is calculated at checkout based on your shipping address.