Refund Policy

Unopened items: You can return unopened items in their original packaging within 30 days of delivery for a refund of the product price. To start a return, contact us through our Contact Us page with your order number. You pay return shipping unless we made a mistake. Original shipping charges aren't refundable.

Opened items: Floss picks are a personal oral-care product, so we can't accept returns on opened items.

Damaged, defective, or wrong item: If something arrives damaged, defective, or isn't what you ordered, contact us through our Contact Us page within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, including shipping. You won't need to send anything back.

Refunds: Once we approve your refund, it goes back to your original payment method. Please allow 5–10 business days for your bank to post it.

Canceled or late orders: If we can't ship your order on time, we'll email you and let you choose between waiting and canceling for a full refund. If your order is canceled, we refund the full amount, including shipping, within 7 business days.

Questions? Reach us through our Contact Us page.